Frequently asked questions
Here you can find answers to some of the most frequently asked questions (FAQs) about our service.
Offspring allows you to set savings goals and invite your friends, family and the wider community to make contributions, so that you can successfully reach that goal together.
The goal might be a birthday gift or raising funds for special events like a school trip, attending university, weddings, honeymoon, putting a deposit on a first flat or anything where your family and friends might get involved.
Charities, Schools, Sports Clubs, Parent Teacher Associations and Companies can use Offspring to enable group collections and payments.
You can link the goal to an existing current or savings accounts and share the goal with your family, friends or the community.
Check out this video for an example of how a birthday goal can be set up and shared.
Offspring uses proven and secure payments technology to ensure that money arrives in your chosen accounts safely and securely.
Offspring is not a bank and does not hold your money. We provide a unique way of joining you, together with your friends and your family, to save as a group.
We call it Social Saving.
Sometimes this does happen. Here are examples of situations that some contributors have encountered. Do any of these examples look familiar?
- The contribution page automatically refreshes and doesn’t allow me to proceed. Offspring works best when accessed via the Safari, Google Chrome, Edge or Firefox browsers. If you don’t use one these browsers you may encounter issues accessing the goal. Also, make sure you have the latest updates of your phone and computer’s operating systems.
- Contributor had not set up internet or mobile banking and is not able to use the contribute by bank feature. Once they did, payments were a breeze!
- Contributor is paying an account that is not set up as a Payee on their bank account and is using a desktop version of their bank app. Wow that’s a mouthful! This is a problem encountered occasionally because some banks use different approaches for establishing an additional level of security when using a desktop. While adding a payee on the desktop version of online banking, some banks (e.g. Barclays, First Direct, HSBC, Natwest, Nationwide) require the use of a card reader to verify new payees. This adds to the security but it does require you to go and hunt for details and your card reader, if they are not at hand. We realise this can be annoying but we think it is good for everyone’s peace of mind. The mobile phone apps offered by the banks make the process of adding new payees much quicker. We highly recommend using your bank’s phone apps.
I am using the contribute by bank feature. I keep getting sent to my bank’s website and it is asking from login details. I can’t remember them because I use my thumb print or face ID to login. This so frustrating!
We are sorry you are frustrated!
After you have reached the page where you select your bank, Banked redirects users via a universal link. The idea of a universal link is that it will open in an app if the app is available, and in the browser if the app is not available – exactly as what happens with YouTube videos or Twitter links, for example.
However, there are some cases where the link could open in the browser instead – for example
- if you had previously set these links to open in the browser (maybe because you had received an email from the bank and decided then to open that link in a browser and that choice was saved), or
- if you are using a Samsung phone, the Samsung Internet browser sometimes opens universal links in-browser. You can fix this by following the tips in this video, or
- maybe you have accidentally clicked on “open the link in the browser”?
These universal links are set up by banks, and work on the basis that you try not to open the link in the browser. Hopefully, you have now got the information needed to make the payment.
There was a problem with their internet connection. They were making a payment and for some reason their internet connection dropped. They immediately attempted another payment but the system looked like it was frozen. Sadly, we can’t influence your internet connection. However, we can tell you that if you refresh your internet browser, or close it down, and attempt the payment again your contribution will sail through.
- The contributor’s bank had added extra security steps on new payments. When setting up a payment to a new recipient, their bank had added a couple of extra steps to verify the payment. As a result, they had to leave the contribution process on Offspring and Banked to complete verification. In this situation, we suggest you complete the verification process with your bank and then start the contribution process again on Offspring. Your contribution will reach the goal quickly!
- Their bank said that the invite link from Offspring looked suspicious and didn’t let them complete the payment. We work with Banked.com who are regulated payments provider and operate with bank level security. So you can rest assured on that count. Sometimes, when banks and building societies make changes to IT systems and payments processes, they forget to tell organisations like Offspring and Banked that they have made a change which may impact our users. That’s annoying and frustrating! The good news is that if you tell us when you are facing this problem, we can raise it directly with the banks or building societies and get them to fix the issue. We have good relationships with them and they will fix issues for us on an urgent basis. So, if you have such a problem let us know via our web chat or firstname.lastname@example.org
I am having trouble with using Touch ID when making contributions. It could be because of the types of devices that your bank supports. For a list of devices that your bank or building society supports please visit their websites. You can search your bank or building society’s website. As an example, HSBC provides information on the devices it supports here. Others will have similar information available.
We realise these situations are annoying especially when all you want to do is make your contribution quickly. If these suggestions don’t work please contact us via our webchat (you’ll see it on your screen) or at email@example.com and we’ll find a way to fix the issue.
Anyone can open an Offspring Profile.
To receive contributions to goals they will need to link it to a bank or building society account with a UK regulated financial institution.
If you are linking a bank account, then all you need is the sort code and account number. If you are linking a Building Society account you will need a roll or reference number, as well. You will find guidance relevant to Building Society accounts here.
There is one restriction when receiving card payments via offspring. Only companies or charities can allow the use of card payments when using Offspring. This is a result of the way our partnership with Stripe works.
Sign up to create a profile. Its free, and easy to do.
Once you have created a profile you can set your goal(s), link a bank or building society account and invite family and friends to contribute. Just make sure that that name on the Offspring goal matches the name on the bank or building society account linked to it. You will find guidance relevant to Building Society accounts here.
Offspring can support most types of accounts that fit the following conditions:
- The account must be held with a UK bank, building society or other regulated financial services firm
- The account must be held in the beneficiary’s name (e.g. the name of a child). It is important that the name used when setting up the Offspring profile matches the name on the bank or building society account. Otherwise payments into it might be rejected by their bank
- The account must be able to receive electronic payments
- The account must be able to receive payments from people other than the beneficiary or account owner
- The account must be a cash-based product. Currently, Offspring does not support investment accounts (“stocks and shares”) but plans to do so in future
Offspring can be used to achieve your financial goals which are linked to current accounts and cash-based savings accounts, including ISA’s, Junior ISA’s, LISA’s, Child Trust Funds.
In the case of ISA’s, of any type, you must confirm with your bank or building society whether they have the capability to support 3rd party subscriptions before attaching an ISA to your Offspring profile.
If they don’t support 3rd party payments into ISAs, consider linking your goal to a current account in the beneficiary’s name. Then ask the beneficiary to move the contributions they have received from the current account to the destination ISA account.
Choose the amount you want to contribute. Then follow the steps:
- Click on that contribute button to proceed
- Select your bank from the options presented by our partner Banked or use a debit or credit card via our partner Stripe
- Click the “Pay Now” button and authorise the payment in your mobile banking app, or online banking on desktop, or input the relevant card details and you’re done!
Of course, we assume you are already set up to use your internet or mobile banking app.
If you are a contributor, there is no charge.
If you are opening an account for social saving as an individual, there is currently no charge.
If you are an organisation that is looking to add Offspring as a service for your customers or members there is a small charge. You might be a PTA, Sports Club, Bank, Building Society, an Investment Manager or another type of organisation. Please contact us at firstname.lastname@example.org
Offspring uses payment technology that allows transfers between bank accounts. These payments are quick, and the goals get credited within hours.
Depending on the type of bank account, goal owners can access your money immediately.
We also support debit and credit cards payments for charities and companies. If these organisations allow you to contribute by card, you should know that it can can take several days for funds to reach their account and the costs to them are higher when cards are used.
And the clever thing is so will the person who has received a contribution.
And the even more clever thing is that the record of the contribution can be used to keep track of your gifts for Inheritance Tax or Gift Aid reporting.
Currently we only support UK based accounts and contributions from UK based banks for individuals using Offspring.
UK based Charities and Companies who use Offspring can also receive contributions from overseas if they enable card payments.
You have willingly contributed to a goal via the invitation you received. If you have changed your mind, and want the money back, you will have to contact the person to whose goal you contributed.
Offspring, or our payments partners Banked and Stripe, can’t and don’t get involved in such discussions.
We depend on Offspring’s community of users to alert us to any such suspicions.
If you suspect fraudulent activity or a campaign to extort money, we encourage you to report this to your local law enforcement authorities. If appropriate, we will be able to support you in reporting such activity to the appropriate law enforcement authorities.
Offspring is the trading name of C. Saver Ltd (registration number 10861048) which is a limited company based at 2nd Floor, 167-169 Great Portland St, London, W1W 5PF United Kingdom.
The management team at Offspring has 125+ years of combined experience in financial services and technology businesses. We want to help communities save more effectively, together, and to help children start adult life with a little less debt!
Offspring, is a social saving tool brought to you by C. Saver Limited a company incorporated in England & Wales (registration number 10861048). Offspring allows you to collect contributions, and save, into bank or building society accounts that are already regulated by the Financial Conduct Authority (FCA); and protected by the Financial Services Compensation Scheme (FSCS) as per their rules.
C. Saver Limited partners with Banked, payments provider authorised by the FCA. Banked is a Payment Initiation Service Provider (PISP) authorised by the Financial Conduct Authority (FCA) to provide payment initiation services. Banked’s reference number with the FCA is 816944.
C. Saver Limited also partners with Stripe who support card payments.
Stripe Payments UK Limited, is a company registered in England and Wales with registration number 08480771. Their registered office in the UK is at 7th Floor, The Bower Warehouse, 211 Old Street, London, Stripe is has been authorised by the FCA to issue electronic money (e-money) and provide payment services. Stripe’s reference number with the FCA is 900461.
C. Saver Limited is registered with the Information Commissioner’s Office (ICO ref ZA481181) and is the Data Controller.
As the capability of the Offspring and the services it provides expands, we will look to secure the appropriate authorisations from the FCA to support additional products e.g. stocks and shares ISA’s – both Junior and Adult.
BANKED LTD, is a company registered in England and Wales with registration number 11047186. Their registered office is at 1st Floor, 58-60 Berners Street, London, United Kingdom, W1T 3NQ.
Banked is a Payment Initiation Service Provider (PISP) authorised by the Financial Conduct Authority (FCA) to provide payment initiation services. Banked’s reference number with the FCA is 816944.
As a PISP, Banked can enable users to make Payments through an instruction to the user’s bank.
Stripe Payments UK Limited, is a company registered in England and Wales with registration number 08480771. Their registered office in the UK is at 7th Floor, The Bower Warehouse, 211 Old Street, London,
Stripe is has been authorised by the FCA to issue electronic money (e-money) and provide payment services. Stripe’s reference number with the FCA is 900461.
Stripe enables users to make payments by debit and credit card.
Offspring provides services to help families and friends to collectively save for shared savings goals. We are not a bank and do not manage deposits or savings accounts.
We work with Banked, our Payments Partner, to facilitate transactions to accounts that are operated by third party financial services companies authorised by the Financial Conduct Authority.
If you cannot find your answer in this list of Frequently Asked Questions, or if you are having technical issues, you can contact us via the webchat on our site or by emailing us at email@example.com